sh88 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how sh88 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("User", "you", "your") who access or use the sh88 website and associated mobile-optimised platform at sh88.onl.

1.2 By registering an account on sh88, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read this Policy and consent to the collection and use of your data as described herein.

1.3 This Policy should be read in conjunction with the sh88 Terms & Conditions available at /terms-conditions. In the event of any conflict between the two documents, the Terms & Conditions shall prevail.

2. Data Controller

2.1 For the purposes of this Policy, sh88 acts as the data controller in respect of all personal data collected through the platform. Queries regarding this Policy or your personal data rights may be directed to the sh88 support team via the live chat facility on the platform.

3. Personal Data We Collect

3.1 Registration Data. When you create an sh88 account, we collect your name, email address, mobile telephone number, date of birth, and the country and city of your residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad). This information is necessary to create and maintain your account.

3.2 Identity Verification Data (KYC). Before processing your first withdrawal, sh88 requires identity verification under its Know Your Customer (KYC) obligations. This involves collection of a copy of your National Identity Card (CNIC) or equivalent government-issued identity document. KYC documents are stored securely and used solely for identity verification and fraud prevention purposes.

3.3 Financial Data. When you make a deposit or withdrawal, sh88 collects the details of your chosen payment method – which may include your JazzCash or Easypaisa mobile wallet number, bank account details (IBAN), or the first six and last four digits of your debit/credit card. Full card numbers are not stored on sh88 servers.

3.4 Transaction and Activity Data. sh88 records all financial transactions, bets placed, games played, and login activity associated with your account. This data is used to operate your account, resolve disputes, detect fraud, and comply with applicable legal requirements.

3.5 Technical Data. When you access sh88, we automatically collect your IP address, browser type and version, device type, operating system, and session duration. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

3.6 Communications Data. If you contact sh88 support via live chat or email, we retain a record of those communications for quality assurance, training, and dispute resolution purposes.

4. How We Use Your Personal Data

sh88 uses your personal data for the following purposes:

• To create, maintain, and operate your sh88 user account;
• To process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, card, and other payment methods;
• To verify your identity in accordance with KYC requirements and to prevent fraud and money laundering;
• To personalise your platform experience and to display content relevant to your activity and preferences;
• To send transactional communications such as deposit confirmations, withdrawal notifications, and security alerts;
• To send promotional communications about sh88 offers, where you have not opted out of such communications;
• To monitor platform activity for the purposes of security, fraud detection, and responsible gaming compliance;
• To comply with applicable legal and regulatory obligations;
• To resolve disputes and enforce the sh88 Terms & Conditions.

5. Legal Basis for Processing

5.1 sh88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you, including operating your account and processing financial transactions;
• Legal obligation: Processing required to comply with KYC, anti-money laundering, and other applicable legal requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming compliance, and platform improvement purposes;
• Consent: Processing for marketing communications, where your consent has been obtained at the time of registration or subsequently.

6. Sharing of Personal Data

6.1 sh88 does not sell, rent, or trade your personal data to third-party marketing organisations.

6.2 sh88 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: JazzCash, Easypaisa, banking partners, and card processing providers, as necessary to complete your financial transactions;
• Identity verification providers: Third-party KYC services used to verify your identity documents;
• Fraud prevention services: Providers of fraud detection and risk monitoring technology used to protect the platform and its users;
• Technology and hosting providers: Cloud infrastructure and software providers necessary to operate the sh88 platform;
• Legal and regulatory authorities: Where sh88 is required by law or court order to disclose personal data to a competent authority.

6.3 All third-party service providers engaged by sh88 are contractually required to handle your personal data in accordance with applicable data protection standards and to use it solely for the purposes for which it was shared.

7. Data Retention

7.1 sh88 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in order to comply with applicable anti-money laundering regulations and to respond to any legal or regulatory inquiries that may arise.

7.2 KYC documents are retained for a minimum of five years following the date of verification. Financial transaction records are retained for the same minimum period.

7.3 Where personal data is no longer required for any lawful purpose, sh88 will securely delete or anonymise it in accordance with its internal data retention procedures.

8. Cookies and Tracking Technologies

8.1 sh88 uses the following categories of cookies on its platform:

• Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your login state and security tokens. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used in anonymised, aggregated form to understand how users interact with the sh88 platform, allowing us to improve performance, navigation, and content. Individual users are not identified through analytics data.
• Preference cookies: Used to remember your platform settings and preferences, such as language and display options.

8.2 sh88 does not use third-party advertising or tracking cookies. No personal data is shared with advertising networks through cookie technology.

8.3 You may control cookie settings through your browser settings. Blocking essential cookies will prevent you from logging in to your sh88 account.

9. Data Security

9.1 sh88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the sh88 platform;
• Hashing of account passwords using industry-standard cryptographic algorithms;
• PCI-DSS compliant processing for all card payment data;
• Access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments and monitoring of platform infrastructure.

9.2 While sh88 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials.

10. Your Rights

10.1 Subject to applicable law, you have the following rights in respect of the personal data sh88 holds about you:

• Right of access: You may request a copy of all personal data sh88 holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to sh88's legal retention obligations;
• Right to restriction: You may request that sh88 restrict the processing of your data in certain circumstances;
• Right to object: You may object to processing of your data carried out on the basis of legitimate interests;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact the sh88 support team via the live chat facility on the platform. Requests will be responded to within 30 days of receipt.

11. Children and Minors

11.1 sh88 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If sh88 becomes aware that personal data has been collected from a minor, that account will be closed immediately and all associated data will be deleted.

11.2 If you believe a minor has registered or is using an sh88 account, please contact our support team immediately so that appropriate action can be taken.

12. Changes to This Policy

12.1 sh88 reserves the right to update this Privacy Policy at any time. Users will be notified of material changes through a notice displayed on the platform. The date of the most recent update is shown at the top of this document.

12.2 Continued use of the sh88 platform following notification of changes to this Policy constitutes your acceptance of the updated Policy.

13. Contact

13.1 For any queries relating to this Privacy Policy or your personal data rights, please contact the sh88 support team via the live chat facility available on the platform. The support team is available 24 hours a day, seven days a week.